Welcome to Gazelle Sports! We’re here to support athletes and adventurers in their journey. Below you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more.
Product Information
What types of footwear do you specialize in?
We focus on performance footwear for various activities including:
- Casual wear
- Hiking and trail adventures
- Running and racing
- Soccer and sports
- Walking and daily use
Are your shoes suitable for professional athletes?
Yes! Our performance footwear is designed to meet the demands of both professional athletes and active enthusiasts. We carry specialized shoes for racing, trail running, and soccer that are trusted by serious competitors.
Do you offer wide or specialty sizes?
Our product selection varies, but we strive to carry a range of sizes to accommodate different foot types. Please check individual product pages for specific size availability.
Ordering & Payment
What payment methods do you accept?
We accept the following payment methods:
- Visa
- MasterCard
- JCB
- PayPal
How long does order processing take?
We process all orders within 1-2 business days. During peak seasons or promotional periods, processing may occasionally take slightly longer, but we’ll always keep you informed of any delays.
Can I modify or cancel my order after placing it?
Please contact us immediately at [email protected] if you need to modify or cancel your order. We’ll do our best to accommodate your request if your order hasn’t yet entered the shipping process.
Shipping & Delivery
What shipping options do you offer?
We offer two shipping methods:
- Standard Shipping – $12.95: Uses DHL or FedEx, typically arrives within 10-15 business days after shipment
- Free Shipping: Available for orders over $50 via EMS, delivers within 15-25 business days after shipment
Do you ship internationally?
Yes, we ship globally with the exception of some Asian countries and remote regions. International orders may be subject to customs fees, import duties, or taxes, which are the responsibility of the recipient.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to follow your package’s journey right to your doorstep.
What if my delivery is delayed?
Delivery times are estimates and may vary based on customs processing, weather conditions, or other factors beyond our control. If your order is significantly delayed, please contact our customer care team.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receipt. Items must be in original condition with tags attached. Please contact our customer care team to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise.
How long do refunds take to process?
Once we receive your returned item, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Account & Technical Support
Do I need to create an account to shop?
While you can checkout as a guest, creating an account allows you to track orders, save preferences, and enjoy faster checkout in the future.
I forgot my password. How can I reset it?
Use the “Forgot Password” link on the login page. You’ll receive an email with instructions to reset your password.
How do I update my account information?
Log into your account and navigate to the “Account Settings” section where you can update your personal information, shipping addresses, and communication preferences.
Still Have Questions?
Our customer care team is dedicated to ensuring your shopping experience is seamless from selection to delivery. We’re here to help with any questions or concerns about our products, shipping, or your order.
Contact Us: [email protected]
Address: Gazelle Sports | 829 Dunbarton Road, Montgomery, US 36117