Our Commitment to Your Journey
At Gazelle Sports, we understand that finding the perfect gear is essential for your athletic performance and comfort. Whether you’re hitting the track, exploring trails, or enjoying a casual walk, we’re dedicated to ensuring your complete satisfaction with every purchase.
Shipping Information
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Methods & Timeframes
| Shipping Method | Carrier | Cost | Delivery Time | Best For |
|---|---|---|---|---|
| Standard Shipping | DHL or FedEx | $12.95 | 10-15 business days after dispatch | Faster delivery needs |
| Free Shipping | EMS | Free on orders over $50 | 15-25 business days after dispatch | Budget-conscious shoppers |
Please Note: Delivery times are estimates and may vary based on destination and customs processing. We ship globally, excluding some Asian countries and remote regions.
Returns & Exchanges Policy
Quick Policy Overview
- Return Window: 15 days from delivery date
- Condition: Items must be unworn, in original packaging with tags attached
- Refund Method: Original payment method
- Refund Timeframe: 5-10 business days after we receive your return
Eligibility Requirements
To be eligible for a return or exchange, your item must meet the following criteria:
- Return request made within 15 days of delivery confirmation
- Item is in original condition: unworn, unwashed, and undamaged
- Original tags are still attached
- Item is in its original packaging
- Proof of purchase or order number is provided
Non-Returnable Items
For health and safety reasons, we cannot accept returns of the following products:
- Soccer cleats that show signs of wear or have been used on the field
- Any footwear with visible dirt, wear marks, or damage from outdoor use
- Items that have been altered from their original condition
- Trail running shoes with evidence of outdoor use
Note: Our analysis of your athletic footwear needs shows that soccer cleats and trail shoes require special consideration due to their specific usage conditions.
Return & Exchange Process
1Submit Your Return Request
Complete the Return Request Form and email it to our customer care team at [email protected] within 15 days of receiving your order.
2Receive Authorization & Instructions
Within 1-2 business days, we’ll email you a Return Authorization Number and detailed shipping instructions. Please do not ship your return without this authorization.
3Package and Ship Your Return
Securely package your items in the original box, include all original documentation, and affix the provided return label. For exchanges, clearly indicate the replacement item and size you’re requesting.
4Processing & Refund/Exchange
Once we receive and inspect your return (typically within 3-5 business days of arrival), we’ll process your refund or ship your exchange item.
Shipping Costs & Methods
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise
- Exchange Shipping: We cover the cost of shipping your replacement item
- Recommended Carrier: We suggest using a trackable shipping service and purchasing shipping insurance
Refund Information
Refunds will be processed to your original payment method within 5-10 business days after we receive and inspect your return. The refund will include the cost of the returned items, minus any original shipping charges (unless the return is due to our error).
Payment Method Refund Details:
| Payment Method | Refund Timeframe | Notes |
|---|---|---|
| Credit/Debit Cards (Visa, MasterCard, JCB) | 5-10 business days | Depending on your bank’s processing time |
| PayPal | 3-5 business days | Refunded directly to your PayPal account |
Return Request Form Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Customer Information:
Full Name: [Your Full Name]
Order Number: [Your Order Number]
Email Address: [Your Email Address]
Phone Number: [Your Phone Number]
Return Details:
Item(s) to Return: [Product Name, Size, Color]
Quantity: [Number of Items]
Reason for Return: [Size Issue, Style Preference, etc.]
Request Type: â–¡ Refund â–¡ Exchange
If Exchange, Preferred Item: [Product Name, Size, Color]
Additional Comments: [Any additional information or special requests]
Need Assistance?
Our customer care team is here to support your journey, both on and off the field. Contact us with any questions about returns or exchanges:
- Email: [email protected]
- Address: Gazelle Sports | 829 Dunbarton Road, Montgomery, US 36117
- Response Time: We typically respond within 1-2 business days
From the track to the trail, we’re committed to ensuring your satisfaction with every purchase. Thank you for choosing Gazelle Sports as your partner in athletic excellence.